Terms & Conditions

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En esta página encontrarás toda la información que hace mención a temas relevantes como el despacho, cómo comprar y las devoluciones. Si necesitas más información puedes contactarnos a contact@tomatesurfshop.com.

General Terms

Access to this site and the use of its services is subject to the general terms and conditions established below. If you (the User) continue to visit this site, it will be understood that you agree to the Terms and Conditions. In addition, if you carry out electronic commerce activities, you agree to respect the terms and conditions stipulated by COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM .

User commitment: The user agrees to keep COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM unharmed and not commit it to actions, claims, lawsuits or responsibilities derived from the violation on his part of these terms and conditions.

The use of this website is governed by the terms and conditions, which are indicated below, and by the legislation in force in the Republic of Chile. Consequently, all transactions carried out on this website, as well as their legal effects, are governed by these regulations.

The company will not be responsible for accidents caused by the use of the product, these will be the sole responsibility of the client, both possible personal and/or material damage.

The company will not be responsible for possible damage to health that may be generated by the use or abuse in the use of the products, the client will be responsible for knowing or consulting with a medical professional or another that he deems appropriate about the appropriateness or not of the use of the product given their personal health situation, being the responsibility and account of the customer both personal and material risks that may arise.

Customer Registration

To buy in our online store it is necessary to enter all the data requested on our site. In the purchase process, the system will request the billing and dispatch information. For your convenience we recommend you register on our site in order to simplify your purchase process. Also, in the shopping cart you can modify the number of products you want to carry, continue shopping or cancel your order.

Password

It is the user's responsibility to create, remember and maintain the confidentiality of their access code (password). COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM is not responsible for the loss or delivery of this key to third parties.

About User Rights

Users of the website www.tomatesurfshop.com obtain all the rights recognized by the legislation in force in the Republic of Chile.

Purchase Policies

The user will be able to buy as many times as he wants the products offered on our website www.tomatesurfshop.com according to the previously stated requirements.

At this stage, the user must choose a form of payment, and a form of delivery. It is mandatory and the sole responsibility of the user to fill out the dispatch information for the products.

Any purchase made on our website will be duly documented and formalized with the delivery of the sales receipt, a document that will prove all possible movements after the sale (Changes and returns).

By accepting the transaction, the user agrees to all the conditions previously described and signed in this Terms and Conditions document.

Return and Warranty Policies

COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM establishes a 90-day guarantee for all its products sold from the issuance of the tax document. The client must present a receipt at the time of requesting the guarantee.

In the event of a failure or damage, the equipment will be reviewed by the technical service to generate an eventual repair or change of the equipment when it cannot be repaired.

The product will be repaired/exchanged under warranty as long as it is diagnosed that the object or product has obvious manufacturing or material defects, not covering wear of parts and/or parts caused by the use of the product, nor by misuse by the user. . In the event that the fault was misinformation by the user, our after-sales service will provide the necessary information so that the client can properly use his equipment.

Equipment that is repaired or replaced by a new product will maintain the same product warranty period from the original purchase date.

The guarantee loses validity with the intervention of personnel outside our company.

ABOUT CHANGES AND RETURNS:

Product changes will be made with their complete original packaging (box, bags, manuals, accessories, etc.) and with the receipt or purchase receipt.

Returns or exchanges of products that show damage caused by any external cause, especially accidents, blows, misuse, unauthorized intervention or effects of nature, will not be accepted.

The change or return must be requested within the first 10 days after the purchase, either by sending an email to: contacto@tomatesurfshop.com

About the Means of Payment

A.- VIA ONLINE STORE WITH WEBPAY PLUS SYSTEM

Our site is affiliated with Transbank with the Webpay Plus system as a means of payment that ensures security in purchases with debit and credit cards online. If you want to know more about the secure payment service Webpay Plus, you can visit: http://www.transbank.cl

If the purchase has been made and accepted by Transbank, you will receive a confirmation message by email detailing your order, shipping and billing information if you have requested it in the purchase process.

* All transactions are subject to confirmation of Online payment (authorized Transbank transaction code) and it is possible to pay with both debit and credit cards.

** Does not constitute a sale until the operation is approved.

Dispatches

All our products are optionally shipped via the Chilean Post Office and Chilexpress. They travel insured to their destination and the dispatch time will be within a maximum period of 3 to 10 business days throughout the continental national territory.

Prices and Promotions

All values on the website include VAT.

The prices published in each one of the products are valid only for the products, and do not include additional values related to Dispatch, additional Guarantees and others from transportation and means of payment.

The promotions published on our website are only valid for the stipulated dates and/or until stocks last, which are duly published in each of them.

Use of the Service

COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM reserves the right to eliminate or modify any information, communication, product, download material or message that in its opinion violates use policies, without prior notice.

Online Privacy

This document is valid for all transactions made on the website www.tomatesurfshop.com . Notwithstanding the foregoing, it can be modified and updated as many times as necessary, and must be published on this same site.

If you have any questions or queries regarding the purchase process, you can send an email to contacto@tomatesurfshop.com or call 56 - 9888 99045 , where an executive will answer your questions or concerns.

  • 1.- General Terms

    Access to this site and the use of its services is subject to the general terms and conditions established below. If you (the User) continue to visit this site, it will be understood that you agree to the Terms and Conditions. In addition, if you carry out electronic commerce activities, you agree to respect the terms and conditions stipulated by COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM .

    User commitment: The user agrees to keep COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM unharmed and not commit it to actions, claims, lawsuits or responsibilities derived from the violation on his part of these terms and conditions.

    The use of this website is governed by the terms and conditions, which are indicated below, and by the legislation in force in the Republic of Chile. Consequently, all transactions carried out on this website, as well as their legal effects, are governed by these regulations.

    The company will not be responsible for accidents caused by the use of the product, these will be the sole responsibility of the client, both possible personal and/or material damage.

    The company will not be responsible for possible damage to health that may be generated by the use or abuse in the use of the products, the client will be responsible for knowing or consulting with a medical professional or another that he deems appropriate about the appropriateness or not of the use of the product given their personal health situation, being the responsibility and account of the customer both personal and material risks that may arise.

  • 2.- Customer Registration

    To buy in our online store it is necessary to enter all the data requested on our site. In the purchase process, the system will request the billing and dispatch information. For your convenience we recommend you register on our site in order to simplify your purchase process. Also, in the shopping cart you can modify the number of products you want to carry, continue shopping or cancel your order.

  • 3.- Password

    It is the user's responsibility to create, remember and maintain the confidentiality of their access code (password). COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM is not responsible for the loss or delivery of this key to third parties.

  • 4.- About User Rights

    Users of the website www.tomatesurfshop.com obtain all the rights recognized by the legislation in force in the Republic of Chile.

  • 5.- Purchase Policies

    The user will be able to buy as many times as he wants the products offered on our website www.tomatesurfshop.com according to the previously stated requirements.

    At this stage, the user must choose a form of payment, and a form of delivery. It is mandatory and the sole responsibility of the user to fill out the dispatch information for the products.

    Any purchase made on our website will be duly documented and formalized with the delivery of the sales receipt, a document that will prove all possible movements after the sale (Changes and returns).

    By accepting the transaction, the user agrees to all the conditions previously described and signed in this Terms and Conditions document.

  • 6.- Return and Warranty Policies

    COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM establishes a 90-day guarantee for all its products sold from the issuance of the tax document. The client must present a receipt at the time of requesting the guarantee.

    In the event of a failure or damage, the equipment will be reviewed by the technical service to generate an eventual repair or change of the equipment when it cannot be repaired.

    The product will be repaired/exchanged under warranty as long as it is diagnosed that the object or product has obvious manufacturing or material defects, not covering wear of parts and/or parts caused by the use of the product, nor by misuse by the user. . In the event that the fault was misinformation by the user, our after-sales service will provide the necessary information so that the client can properly use his equipment.

    Equipment that is repaired or replaced by a new product will maintain the same product warranty period from the original purchase date.

    The guarantee loses validity with the intervention of personnel outside our company.

    ABOUT CHANGES AND RETURNS:

    Product changes will be made with their complete original packaging (box, bags, manuals, accessories, etc.) and with the receipt or purchase receipt.

    Returns or exchanges of products that show damage caused by any external cause, especially accidents, blows, misuse, unauthorized intervention or effects of nature, will not be accepted.

    The change or return must be requested within the first 10 days after the purchase, either by sending an email to: contacto@tomatesurfshop.com

  • 7.- About the Means of Payment

    A.- VIA ONLINE STORE WITH WEBPAY PLUS SYSTEM

    Our site is affiliated with Transbank with the Webpay Plus system as a means of payment that ensures security in purchases with debit and credit cards online. If you want to know more about the secure payment service Webpay Plus, you can visit: http://www.transbank.cl

    If the purchase has been made and accepted by Transbank, you will receive a confirmation message by email detailing your order, shipping and billing information if you have requested it in the purchase process.

    * All transactions are subject to confirmation of Online payment (authorized Transbank transaction code) and it is possible to pay with both debit and credit cards.

    ** Does not constitute a sale until the operation is approved.

  • 8.- Dispatches

    All our products are optionally shipped via the Chilean Post Office and Chilexpress. They travel insured to their destination and the dispatch time will be within a maximum period of 3 to 10 business days throughout the continental national territory.

  • 9.- Prices and Promotions

    All values on the website include VAT.

    The prices published in each one of the products are valid only for the products, and do not include additional values related to Dispatch, additional Guarantees and others from transportation and means of payment.

    The promotions published on our website are only valid for the stipulated dates and/or until stocks last, which are duly published in each of them.

  • 10.- Use of the Service

    COMERCIAL TAHITI Y CIA LTDA / TOMATESURFSHOP.COM reserves the right to eliminate or modify any information, communication, product, download material or message that in its opinion violates use policies, without prior notice.

  • 11.- Online Privacy

    This document is valid for all transactions made on the website www.tomatesurfshop.com . Notwithstanding the foregoing, it can be modified and updated as many times as necessary, and must be published on this same site.

    If you have any questions or queries regarding the purchase process, you can send an email to contacto@tomatesurfshop.com or call 56 - 9888 99045 , where an executive will answer your questions or concerns.